1. Introduction

This platform provides AI-assisted medical consultation and communication support services, connecting people in Vietnam.

2. Scope of Service

The platform provides:

• Initial health information screening
• Connection and communication with doctors
• Guidance on medical care pathways

The service does NOT replace direct medical examination and diagnosis.

3. Medical Disclaimer

All information provided is for reference only. Consulting doctors work based on remote information which may be incomplete. AI is a support tool and may contain errors. Seek in-person care for emergencies.

4. Patient Responsibilities

Users are responsible for:

• Providing accurate health information
• Understanding this service is for guidance only
• Actively seeking medical care when needed

5. Doctor Responsibilities

Doctors must:

• Hold a valid medical license
• Provide professional, responsible consultation
• Avoid definitive diagnoses without proper clinical assessment
• Recommend in-person examination when necessary

6. Use of AI

AI is used for:

• Translation
• Standardizing medical information
• Communication support

AI results may contain errors. Final decisions rest with the doctor and the patient.

7. Referrals and Facility Recommendations

The platform may suggest medical facilities. Recommendations do not constitute endorsements. The platform is not responsible for treatment outcomes at third-party facilities.

8. Data and Privacy

The platform applies reasonable measures to protect sensitive health data. By using this service, you consent to the collection and processing of your data as described in our Privacy Policy.

9. Limitation of Liability

The platform is not responsible for:

• Errors due to translation
• Incomplete patient information
• Treatment outcomes or medical decisions

10. Governing Law

These terms are governed by the laws of Vietnam.

11. Acceptance of Terms

By using this platform, you agree to these Terms of Service.